Procedure for Filing Complaints about Privacy Practices
You May Make a Complaint Directly to Glastonbury EMS
You have the right to make a complaint directly to the HIPAA Compliance Officer of Glastonbury EMS concerning our compliance with any of our established HIPAA policies and procedures, uses or disclosures of your PHI, or about our compliance with HIPAA.
All complaints should be directed to our HIPAA Compliance Officer at the following address, phone number, or email:
Attn: Russell Hahn
PO Box 453
Glastonbury Ct 06033
You May Also Make a Complaint to the Government
The Office for Civil Rights (“OCR”) enforces HIPAA. If you believe that we are not complying with the applicable requirements of HIPAA, you may file a complaint with OCR. Complaints to OCR must:
Be filed in writing, either on paper or electronically, by mail, fax, or e-mail;
Name the covered entity involved and describe the acts or omissions you believe violated the requirements of HIPAA; and
Be filed within 180 days of when you knew that the act or omission complained of occurred, unless OCR extends the 180-day period for “good cause.”
For more information, go to OCR’s website at: http://www.hhs.gov/ocr/.